Nokia admit battery problems

August 14, 2007 at 9:43 pm by Jay | In Mobile News, Mobile phone accessories

NokiaNokia have sent out a press release, admitting that up to 46 million BL-5C batteries could be faulty. The batteries, used in a wide variety of Nokia handsets, are liable to overheating when charged. The fault lies within a batch of batteries manufactured by Matsushita Battery Industrial, between December 2005 and November 2006.

The Nokia handsets which use the BL-5C battery are:

Nokia 1100, Nokia 1100c, Nokia 1101, Nokia 1108, Nokia 1110, Nokia 1112, Nokia 1255, Nokia 1315, Nokia 1600, Nokia 2112, Nokia 2118, Nokia 2255, Nokia 2272, Nokia 2275, Nokia 2300, Nokia 2300c, Nokia 2310, Nokia 2355, Nokia 2600, Nokia 2610, Nokia 2610b, Nokia 2626, Nokia 3100, Nokia 3105, Nokia 3120, Nokia 3125, Nokia 6030, Nokia 6085, Nokia 6086, Nokia 6108, Nokia 6175i, Nokia 6178i, Nokia 6230, Nokia 6230i, Nokia 6270, Nokia 6600, Nokia 6620, Nokia 6630, Nokia 6631, Nokia 6670, Nokia 6680, Nokia 6681, Nokia 6682, Nokia 6820, Nokia 6822, Nokia 7610, Nokia N70, Nokia N71, Nokia N72, Nokia N91, Nokia E50, Nokia E60

If you own one of the above handsets and are concerned if your battery is faulty, click here and enter your battery code. If your serial number is listed among the batch of potentially faulty batteries, Nokia will send you a replacement free of charge.

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5 Comments »

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  1. my battery literly exploded from my phone when charging with no warning onto the carpet in 2-3 seconds it burned a hole and almost set my house alight if i hadent been there the story would have been alotdifferent

    Comment by emmett mc caffrey — 11 September, 2007 #

  2. My Nokia 6230i’s battery exploded when it was charging. I was out at the time and when I came in I could smell burning to find my mobile phone half melted and a hole burnt in my sofa. If it hadn’t been for fire retardancy on a quality sofa my home could have gone up in flames. Whats this about no damage reported in the 100 cases worldwide? Obviously this is not the case…

    Has Nokia dealt with these complaints? Has there been any compensation for the damage in Emmett’s home?

    I have experienced pretty bad customer service since reporting incident last week. I had the phone put down on me purely due to me asking the ‘customer service representative’ to slow down and not be so abrupt with me.

    Consequently, I have had a message left from Nokia asking when they can arrange to collect damaged mobile phone…no questions, no discussion regarding what happened or what damage has been incurred??

    I will not be letting my melted mobile phone go anywhere until I have someone from Nolia consider what will be done about the damage caused in my home.

    Any comments from anyone??

    Comment by Micha Bowen — 7 October, 2007 #

  3. I did not find any problem yet. but is it true that nokai batteries are faulty??

    Comment by Mobile Batteries — 2 November, 2007 #

  4. Yes some batteries are faulty and could potentially be very dangerous. I have been in contact with BBC Watchdog and they have expressed an interest in investigating the incident further as it seems they have received contact from other people about Nokia batteries.

    Comment by Micha Bowen — 5 December, 2007 #

  5. I understand Watchdog gave a free phone number to ring for a replacement battery.

    Do you have this number?

    Comment by Lynda Whitma — 13 December, 2007 #

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